Flo

← Customer feedback for weclapp's Apps

My feedback

  1. E-Mail zu einem Ticket wandeln

    28 votes
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    completed  ·  5 comments  ·  weclapp Business Apps » Organizer  ·  Flag idea as inappropriate…  ·  Admin →
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    Flo commented  · 

    Warum ist das Thema noch offen? Funktion existiert bereits

    Flo shared this idea  · 

  2. Kampagnen müssen besser organisierbar sein

    15 votes
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    0 comments  ·  weclapp Business Apps » CRM  ·  Flag idea as inappropriate…  ·  Admin →
    Flo shared this idea  · 

  3. fastbill sollte angebunden werden

    6 votes
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    0 comments  ·  weclapp Business Apps » CRM  ·  Flag idea as inappropriate…  ·  Admin →
    Flo shared this idea  · 

  4. Hauptmailadresse dem Ticket zuordnen falls gewählter Ansprechpartner keine eigene hat

    9 votes
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    completed  ·  0 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
    Flo shared this idea  · 

  5. Man emails ausdrucken kann

    16 votes
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    3 comments  ·  weclapp Business Apps » Organizer  ·  Flag idea as inappropriate…  ·  Admin →
    Flo supported this idea  · 
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    Flo commented  · 

    Diese Idee ist sogar wichtig. Wenn ich Mails aus meinem Organizer drucken will, ist das doch schlecht, wenn ich keine Möglichkeit dazu habe ;)

  6. Eigene Domäne für Helpdesk

    204 votes
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    9 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
    Flo supported this idea  · 
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    Flo commented  · 

    Sehe ich genauso. Muss zwingend rein. Man kann das zwar via iFrame lösen...aber ein CNAME Verweis wäre deutlich schöner und technisch vermutlich auch nicht so schwer umzusetzen.

  7. Helpdesk E-Mail-Benachrichtigungen: Eigenes Design und Branding

    297 votes
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    teilweise fertiggestellt  ·  12 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
    Flo supported this idea  · 
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    Flo commented  · 

    Wo ist die Lösung hierzu? Der Vorschlag ist über ein Jahr alt....

  8. Statusänderung bei Kundenantwort

    45 votes
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    completed  ·  2 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
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    Flo commented  · 

    Das muss unbedingt rein. Unsere Kunden antworten leider oftmals nur auf alte Tickets und somit erhalten diese dann einen Kommentar. Aber der Ticketstatus (steht auf gelöst), ändert sich dann nicht. Wie soll unser Support-Team denn so mitbekommen, dass der Kunde auf das Ticket geantwortet hat?

    Benachrichtigungen sind keine Option, da diese unseren Support in der Effektivität total einschränken.

    Flo supported this idea  · 

  9. VOIP Schnittstelle im CRM

    470 votes
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    25 comments  ·  weclapp Business Apps  ·  Flag idea as inappropriate…  ·  Admin →
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    Flo commented  · 

    Wenn man z. B. Sipgate nutzt, lässt sich das mit einem Browser-Plugin (click2dial) lösen.

  10. automatisch konvertieren

    6 votes
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    0 comments  ·  weclapp Business Apps » CRM  ·  Flag idea as inappropriate…  ·  Admin →
    Flo shared this idea  · 

  11. Erledigte Aufgaben dürfen nicht mehr in der Kundenübersicht gezeigt werden

    6 votes
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    0 comments  ·  weclapp Business Apps » CRM  ·  Flag idea as inappropriate…  ·  Admin →
    Flo shared this idea  · 

  12. erledigte Aufgaben besser kennzeichen

    42 votes
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    completed  ·  0 comments  ·  weclapp Business Apps » Vertragsmanagement  ·  Flag idea as inappropriate…  ·  Admin →
    Flo supported this idea  · 

  13. Standard-Portalsprachen verwalten

    8 votes
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    0 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
    Flo shared this idea  · 

  14. Bulk Edit in den Einstellungen (z. B. Löschen von Regionen)

    3 votes
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    completed  ·  0 comments  ·  weclapp Business Apps » Sonstiges  ·  Flag idea as inappropriate…  ·  Admin →
    Flo shared this idea  · 

Feedback and Knowledge Base

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