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  1. Ticket-Bearbeitungszeit in EMail-Template übergeben

    22 votes
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    0 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
    Anonym supported this idea  · 

  2. Benachrichtigung Ticket

    10 votes
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    0 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
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  3. Emails als Ticket übernehmen

    19 votes
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    completed  ·  1 comment  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
    Anonym supported this idea  · 

  4. noch nicht zugewiesene Tickets oben im Header anzeigen, damit man neue Tickets sofort sieht

    18 votes
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    0 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
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  5. Erweiterung der Antworten Funktion im Helpdesk Bereich

    16 votes
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    2 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
    teilweise fertiggestellt  ·  Adminweclapp (Community Manager, weclapp SE) responded

    Mit dem Release heute Nacht wurde diverse Helpdesk Verbesserungen bereitgestellt und darunter auch die Zusammenlegung der Lösungs-und Kommentarbox. Schaut gerne einmal in unseren Changelog und erfahrt über alle Neuerungen:
    https://www.weclapp.com/de/changelog/03-03-2020/

    Es sind weitere Verbesserungen für die Kommentarbox geplant. Diese kommen mit den folgenden Releases: https://www.weclapp.com/de/roadmap/

    Anonym supported this idea  · 

  6. Kontakt deaktvieren für Helpdesk

    10 votes
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    0 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
    Anonym supported this idea  · 

  7. Bei Kundenanlage über Ticket sollte der angelegte Kunde automatisch ausgewählt sein

    13 votes
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    0 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
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  8. Kategorien im Ticketsystem alphabetisch oder per Ordnungsnummer sortieren / Übersichtlichkeit!

    12 votes
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    0 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
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  9. Anhänge im Helpdesk als PopUp öffnen

    42 votes
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    0 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
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  10. Tickettypen bearbeitbar machen

    48 votes
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    completed  ·  0 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
    Anonym supported this idea  · 

  11. die Reihenfolge der Lösungstexte und Kommentare in den antwortmails der Tickets von neueste zu älteste geändert wird

    132 votes
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    completed  ·  7 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
    Anonym supported this idea  · 

  12. Überarbeitung Helpdesk

    127 votes
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    5 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
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  13. Servicestundenkontingent für Kunden

    282 votes
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    planned  ·  12 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
    Anonym supported this idea  · 

  14. Zeitgesteuerter Statuswechsel bei Ticket

    30 votes
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    0 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
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  15. Bezug eingeben (Referenz)

    270 votes
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    1 comment  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
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  16. Ticketstatus änderpar nach Zeitplan

    77 votes
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    5 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
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  17. SLA abhängig von Tageszeiten und Vereinbarung

    55 votes
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    0 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →

  18. Teamviewer API-Schnittstelle zum Helpdesk ? (Buchungsbereicht nach Remotesitzung)

    210 votes
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    started  ·  7 comments  ·  weclapp Business Apps » API  ·  Flag idea as inappropriate…  ·  Admin →

  19. Anrede Variablen für Email Templates

    6 votes
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    1 comment  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
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  20. Vertragsverlauf in deutsch

    7 votes
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    completed  ·  0 comments  ·  weclapp Business Apps » Vertragsmanagement  ·  Flag idea as inappropriate…  ·  Admin →
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