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  1. Ticket-Bearbeitungszeit in EMail-Template übergeben

    22 votes
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    0 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
    Anonym supported this idea  · 

  2. Emails als Ticket übernehmen

    19 votes
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    completed  ·  1 comment  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
    Anonym supported this idea  · 

  3. Erweiterung der Antworten Funktion im Helpdesk Bereich

    16 votes
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    2 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
    teilweise fertiggestellt  ·  Adminweclapp (Community Manager, weclapp SE) responded

    Mit dem Release heute Nacht wurde diverse Helpdesk Verbesserungen bereitgestellt und darunter auch die Zusammenlegung der Lösungs-und Kommentarbox. Schaut gerne einmal in unseren Changelog und erfahrt über alle Neuerungen:
    https://www.weclapp.com/de/changelog/03-03-2020/

    Es sind weitere Verbesserungen für die Kommentarbox geplant. Diese kommen mit den folgenden Releases: https://www.weclapp.com/de/roadmap/

    Anonym supported this idea  · 

  4. Kategorien im Ticketsystem alphabetisch oder per Ordnungsnummer sortieren / Übersichtlichkeit!

    12 votes
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    teilweise fertiggestellt  ·  0 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
    Anonym supported this idea  · 

  5. Anhänge im Helpdesk als PopUp öffnen

    42 votes
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    0 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
    Anonym supported this idea  · 

  6. Tickettypen bearbeitbar machen

    48 votes
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    completed  ·  0 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
    Anonym supported this idea  · 

  7. die Reihenfolge der Lösungstexte und Kommentare in den antwortmails der Tickets von neueste zu älteste geändert wird

    132 votes
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    completed  ·  7 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
    Anonym supported this idea  · 

  8. Überarbeitung Helpdesk

    127 votes
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    5 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
    Anonym supported this idea  · 

  9. Servicestundenkontingent für Kunden

    288 votes
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    planned  ·  12 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
    Anonym supported this idea  · 

  10. Zeitgesteuerter Statuswechsel bei Ticket

    33 votes
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    0 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
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  11. Bezug eingeben (Referenz)

    270 votes
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    1 comment  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
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  12. Ticketstatus änderpar nach Zeitplan

    77 votes
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    5 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
    Anonym shared this idea  · 

  13. SLA abhängig von Tageszeiten und Vereinbarung

    58 votes
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    0 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →

  14. Teamviewer API-Schnittstelle zum Helpdesk ? (Buchungsbereicht nach Remotesitzung)

    211 votes
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    started  ·  7 comments  ·  weclapp Business Apps » API  ·  Flag idea as inappropriate…  ·  Admin →

  15. Anrede Variablen für Email Templates

    6 votes
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    1 comment  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
    Anonym shared this idea  · 

  16. Vertragsverlauf in deutsch

    7 votes
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    completed  ·  0 comments  ·  weclapp Business Apps » Vertragsmanagement  ·  Flag idea as inappropriate…  ·  Admin →
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  17. Weitere Felder für den Datenimport

    10 votes
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    completed  ·  0 comments  ·  weclapp Business Apps » Vertragsmanagement  ·  Flag idea as inappropriate…  ·  Admin →
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  18. Verträge Kontakten und Interessenten zuorden

    10 votes
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    completed  ·  0 comments  ·  weclapp Business Apps » Vertragsmanagement  ·  Flag idea as inappropriate…  ·  Admin →
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  19. Hauptmailadresse dem Ticket zuordnen falls gewählter Ansprechpartner keine eigene hat

    9 votes
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    completed  ·  0 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
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  20. Ticket, Spalte "letzte Änderung" update.

    20 votes
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    completed  ·  1 comment  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
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