Frank Eckenfels

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  1. 262 votes
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    1 comment  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →

    Gute Neuigkeiten, die Idee wurde mit dem letzten Release fertig gestellt. Buchungsberichte/ realisierte Aufwände können nun auch im Kundenportal ausgewiesen werden.

    Hierfür findet ihr unter Globale Einstellungen > Helpdesk > Einstellungen > Öffentliche Ticketseite die Einstellungsoption zu den realisierten Aufwänden:

    • Nicht anzeigen
    • Nur abrechenbare Zeiten anzeigen
    • Alle gebuchten Zeiten anzeigen

    https://www.weclapp.com/de/changelog/12-08-2020/

    Frank Eckenfels supported this idea  · 
  2. 21 votes
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    1 comment  ·  weclapp Business Apps » Vertragsmanagement  ·  Flag idea as inappropriate…  ·  Admin →
    Frank Eckenfels shared this idea  · 
  3. 5 votes
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    0 comments  ·  weclapp Business Apps » Projektmanagement  ·  Flag idea as inappropriate…  ·  Admin →
    Frank Eckenfels shared this idea  · 
  4. 117 votes
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    completed  ·  11 comments  ·  weclapp Business Apps » Projektmanagement  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Frank Eckenfels commented  · 

    Wie ist denn hier der Status?

    An error occurred while saving the comment
    Frank Eckenfels commented  · 

    Wie ist denn hier der Status?

    An error occurred while saving the comment
    Frank Eckenfels commented  · 

    Man sollte bei der Erfassung Start und Endzeit eintragen können. Die Dauer sollte dann automatisch berechnet werden von System.

    Frank Eckenfels supported this idea  · 
  5. 153 votes
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    9 comments  ·  weclapp Business Apps » Projektmanagement  ·  Flag idea as inappropriate…  ·  Admin →
    Frank Eckenfels supported this idea  · 
  6. 50 votes
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    0 comments  ·  weclapp Business Apps » Sonstiges  ·  Flag idea as inappropriate…  ·  Admin →
    Frank Eckenfels supported this idea  · 
  7. 55 votes
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    0 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
  8. 18 votes
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    0 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
  9. 16 votes
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    2 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →

    Mit dem Release heute Nacht wurde diverse Helpdesk Verbesserungen bereitgestellt und darunter auch die Zusammenlegung der Lösungs-und Kommentarbox. Schaut gerne einmal in unseren Changelog und erfahrt über alle Neuerungen:
    https://www.weclapp.com/de/changelog/03-03-2020/

    Es sind weitere Verbesserungen für die Kommentarbox geplant. Diese kommen mit den folgenden Releases: https://www.weclapp.com/de/roadmap/

  10. 54 votes
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    3 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
  11. 43 votes
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    1 comment  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →

    Liebe Community,

    welche Informationen fehlen euch in den E-Mail Benachrichtigungen der Tickets? Was genau meint ihr mit unvollständig?

    SLA Bruch gibt es mittlerweile als Ticket Event, sodass ihr euch hier benachrichtigen lassen könnt.

  12. 132 votes
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    completed  ·  7 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
  13. 186 votes
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    started  ·  6 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
  14. 297 votes
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    teilweise fertiggestellt  ·  12 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
  15. 204 votes
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    9 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
  16. 45 votes
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    1 comment  ·  weclapp Business Apps » ERP  ·  Flag idea as inappropriate…  ·  Admin →
    Frank Eckenfels supported this idea  · 
  17. 85 votes
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    completed  ·  26 comments  ·  weclapp Business Apps » Vertragsmanagement  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Frank Eckenfels commented  · 

    Gibt es hier etwas Neues?

    An error occurred while saving the comment
    Frank Eckenfels commented  · 

    Gibt es hier ein Update, wann das von Euch eingeplant wird?

    Frank Eckenfels supported this idea  · 
  18. 24 votes
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    1 comment  ·  weclapp Business Apps » CRM  ·  Flag idea as inappropriate…  ·  Admin →
  19. 58 votes
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    completed  ·  0 comments  ·  weclapp Business Apps » Buchhaltung  ·  Flag idea as inappropriate…  ·  Admin →
  20. 65 votes
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    14 comments  ·  weclapp Business Apps » Sonstiges  ·  Flag idea as inappropriate…  ·  Admin →

    Diese Option findet Ihr unter Einstellungen/Formularwesen/Formulardesigner. Unter dem Reiter Druckvarianten kann man die Option "Zusätzlich Standard Dokument erstellen
    " aktivieren. Es wird anschließend beim Druck mit Varianten (z.B. Druck auf Briefpapier) automatisch auch eine Version ohne Varianten erzeugt und abgelegt.

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