Steffen Theis

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  1. 31 votes
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    0 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
    Steffen Theis supported this idea  · 
  2. 42 votes
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    0 comments  ·  weclapp Business Apps » User Interface (UI)  ·  Flag idea as inappropriate…  ·  Admin →
    Steffen Theis supported this idea  · 
  3. 33 votes
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    2 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
    Steffen Theis supported this idea  · 
  4. 11 votes
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    0 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
    Steffen Theis shared this idea  · 
  5. 82 votes
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    1 comment  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
    Steffen Theis supported this idea  · 
  6. 309 votes
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    teilweise fertiggestellt  ·  12 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
    Steffen Theis supported this idea  · 
  7. 779 votes
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    1 comment  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
    Steffen Theis supported this idea  · 
  8. 3 votes
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    0 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
    Steffen Theis shared this idea  · 
  9. 60 votes
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    3 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
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    Steffen Theis commented  · 

    Ja, damit könnte man in der Tat einfach noch mehr transparenz schaffen.

    Steffen Theis supported this idea  · 
  10. 16 votes
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    0 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
    Steffen Theis shared this idea  · 
  11. 42 votes
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    0 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
    Steffen Theis supported this idea  · 
  12. 55 votes
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    0 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
    Steffen Theis supported this idea  · 
  13. 113 votes
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    6 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
    Steffen Theis supported this idea  · 
  14. 122 votes
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    3 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
    Steffen Theis supported this idea  · 
  15. 30 votes
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    0 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
    Steffen Theis supported this idea  · 
  16. 132 votes
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    completed  ·  7 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
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    Steffen Theis commented  · 

    Ja, definitiv eine der wichtigsten Funktionen.

    Steffen Theis supported this idea  · 
  17. 77 votes
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    5 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
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    Steffen Theis commented  · 

    Update: Für ein Helpdesk ist es oft notwendig, Tickets in den Status "Wartend" zu versetzen (antwort vom Kunden, Testphase läuft, Auf Lieferung von Zeug warten, etc). Bislang lasse ich mir eine Mailbenachrichtigung zukommen, wenn ich "mal wieder" auf das Ticket schaue, ist aber nicht Sinn & Zweck. Man sollte gleich einstellen können, dass man z.B. 1 Woche das Ticket im Status Wartend hat und dieses dann automatisch wieder in den aktiven Status "In Bearbeitung geht". Dann kann man sich endlich alle Tickets im Status Wartend ausblenden lassen, da diese zur Zeit einfach uninteressant sind!

    Steffen Theis supported this idea  · 
  18. 1 vote
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    0 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
    Steffen Theis shared this idea  · 
  19. 12 votes
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    0 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…  ·  Admin →
    Steffen Theis supported this idea  · 
    Steffen Theis shared this idea  · 
  20. 12 votes
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    completed  ·  2 comments  ·  weclapp Business Apps » Sonstiges  ·  Flag idea as inappropriate…  ·  Admin →
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    Steffen Theis commented  · 

    Hinzufügen eines Kunden über Massenaktionen wäre für meinen Betrieb (und somit für mich), eine echte Erleichterung. Wir müssen jedes Ticket einem Kunden zuordnen. Monitoringprogramme und Virenmeldungen erzeugen teilweise eine ganze "Flutwelle" von Mails, die dann einzeln geöffnet werden und der Kunde einzeln hinzugefügt werden müssen.

    Steffen Theis supported this idea  · 
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