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1. FAQ mit Tags

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   0 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →

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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Sven Henke shared this idea  ·  February 12, 2021

2. Benachrichtigungen über Microsoft Teams

   24 votes

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   1 comment  ·  weclapp Business Apps » User Interface (UI)  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →

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   Sven Henke supported this idea  ·  February 02, 2021

3. Intervall zum Abrufen von neuen Mails (neuen Tickets) drastisch verkürzen

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   2 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →

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   Sven Henke supported this idea  ·  February 02, 2021

4. weclapp mehr Informationen an Jira übergibt

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   0 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →

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   Sven Henke shared this idea  ·  December 17, 2020

5. Mail2Ticket: Abgeholte E-Mails wahlweise aus dem Account löschen oder in einen Ordner verschieben

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   2 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →

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   Sven Henke supported this idea  ·  November 06, 2020

6. Tickets nur mit Kundenbezug anlegbar

   13 votes

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   0 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →

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   Sven Henke supported this idea  ·  November 06, 2020

7. FAQ Verlinken

   14 votes

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   2 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →

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   Sven Henke shared this idea  ·  October 23, 2020

8. FAQ Fenster größer

   9 votes

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   0 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →

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   Sven Henke shared this idea  ·  October 22, 2020

9. 3 Ebenen bei der Kategorisierung der Tickets

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   0 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →

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   teilweise fertiggestellt  ·  Adminweclapp (Community Manager, weclapp SE) responded

   Von der Usability nicht optimal, aber bereits schon möglich. Am einfachsten ist es, wenn ihr die Kategeorie über Einstellungen > Helpdesk aufruft. Dort könnt ihr die übergeordnete Kategorie auswählen, welche auch schon einer Subkategorie sein kann.

   Sven Henke shared this idea  ·  September 10, 2020

10. Helpdesk Der Kunde sollte seine eigenen Tickets auf "erledigt" setzen können

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    5 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →

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    Sven Henke supported this idea  ·  September 10, 2020

11. Dynamische Filter Helpdesk

    26 votes

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    0 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →

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    Sven Henke supported this idea  ·  September 10, 2020

12. Helpdesk-Berichte pro Kunde

    29 votes

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    0 comments  ·  weclapp Business Apps » Helpdesk  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →

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    completed  ·  Adminweclapp (Community Manager, weclapp SE) responded

    In den Helpdesk-Berichten wurde die Kategorie “Kunde” hinzugefügt. Details zu den Tickets des Kunden seht ihr, wenn ihr euch die Tickets im neuen Tab anzeigen lasst.

    Sven Henke supported this idea  ·  September 10, 2020